Elvia Mendoza

3 weeks ago

We always stay within the Hilton chain for a reason. This is the worst stay. We stayed in room 120, it wasn’t even swept, the furniture and paint on walls are falling apart, discolored walls and furniture. The trims on the walls are missing. The pool wasn’t opened and it wasn’t disclosed even tho I went straight to their website to make a reservation. Having small children this is something my kids look forward too. I get it if they are remodeling but they should have published it on their website to have people decide if they want to stay or not. It’s better to be upfront.

M Cronkhite

in the last week

Hotel is being remodeled, so there’s some hiccups and some repairs being done. And it’s a Hampton Inn so it’s not a five-star resort. But, I had a few minor issues throughout the night and both front desk agents were very accommodating and kind and patient. The stars are for the staff and the easy location when traveling through.

S. T. F.

a week ago

Extremely clean, was there for two nights because of a snow storm, Mikey the manager was there for over 24 hours, never lost his sense of humor. Second time I've stayed here and will again.

Neely Childrey

3 months ago

The room was not clean by no means! The floor was so dirty it was greasy! The carpet was yuck and shower yuck! The service was pretty good, and food choices were good! They are going through what looks like renovations, so I'm hoping it all improves. I normally stay at Hilton Hotels, and everything is perfect.

Anne Miller

2 months ago

I cannot say enough great things about this hotel. We stayed five days and enjoyed ever minute of it. Staff was great and made sure all of our needs were meet. Breakfast was good and the coffee was always hot and fresh. We had a handicap room that was large enough that my husband's wheelchair could be movered all over including the bathroom. We will definitely be staying here again

Ken Theis

a month ago

Low rating for "check the box" hotel amenities. Yes, it is newer and clean, yet the water doesn't get hot. So don't stop here after a long day of driving and expect a hot shower, tepid at best. Yes, they have complimentary toiletries, yet their location and dispense style are "innovative." Why make a device that can be used with one hand when we can buy one that takes two hands for less? Yes, they have breakfast. If you're short on fast acting carbs, this is your place. The two hot items were steamed sausage patties and these previously frozen cheese omelets. Tru will reply with an apology and a link, but my time spent on this place is now complete. Save your time. I'll be saving mine.

Jacob Clark

4 months ago

Time: Summer 2024. Situation: 1 overnight, 1 traveler on long road trip. Overall, an excellent overnight hotel and would stay here again. While on a long road trip, found this place between Chattanooga and Atlanta to overnight. Check in was super fast and the clerk was friendly. I found that most TRU hotels are identical, with a lots of seating in the lobby area and a pool table. The gym was small but clean and had the basics, nothing missing. The room was very clean, and I appreciate the better quality toiletries (shampoo, conditioner, body wash, hand soap, lotion), the kind that works and doesn’t burn your skin. On check out, the housekeeper checked my room right away, found my electric toothbrush, and the front desk called my cell while I was still in the parking lot. When traveling this highway, I typically stay in Dalton or Ringgold because they are 33% cheaper than hotels to the north toward Chattanooga or south toward Atlanta. I would definitely stay here again.

Taylor Spurgeon

3 months ago

Fair guest service. Price is way too high for the night stay. Room is very uncomfortable. Nothing cozy about the stay. Bed is way too soft (even for a petite person). Would recommend driving to another exit for a comfier stay. This feels like it was just thrown together at bare minimum. Editing to add - we discovered we didn’t have hot water in our room and considering we had a little one with us, we just moved rooms so at least a different one was provided but it was still a hassle you don’t expect to have.

Angela Tanner

5 months ago

We booked a standard room with 2 queen beds. Our room had double beds. The floor felt slightly damp, which I guess explains the smell. The room stunk. The air conditioner was very loud and inefficient. The room was so poorly insulated that we were awaken all night by doors closing and people talking at a normal volume in the hallway. The room was dusty and had cobwebs. The trim was partially pulled off the wall on one side of the room. The breakfast was decent.

Vernon Slaven

a month ago

Always have a good experience at Holiday Inn Express. And their window shades are amazing at keeping the light out of the room. All hotels should have these shades.

Robert Taylor

6 months ago

Easy check in with friendly staff. Room was clean, the property was well kept, and hotel felt safe and comfortable. In the morning the Breakfast area was well maintained with attentive staff and the coffee was good. Not much else to say, good value, a quite and clean room, good coffee in the morning. It was a good stay!

Anaya Chombo

4 months ago

I would give it 0 starts if I could, but I can't so I'm going to inform you on how bad this hotel is. First of all, the lobby STINKS really bad. It smells like they had a sewer flood, and the sinks have mold in them, I almost brushed my teeth with that infested water! The so called "kitchen" is tiny and it's basically in the bathroom, the shower has stains in it and there's dots in the ceiling. PLEASE save your money and DO NOT come here.

Timothy C Freund

2 months ago

When you're looking for this place you have to pay attention to the roads to get there. Newer building, so has all the glam that comes with a newer build. Friendly helpful staff. Continental breakfast of sorts. My room didn't have a microwave in it but did have the mini fridge. I was hoping for the microwave cause I was going to make packaged soup. I probably could have gone down to the lobby and used their microwave. But once I'm in the room, I'm in for the night.

Katherine Mitchell

3 months ago

I stay here whenever I’m in town for business. The staff is so helpful and accommodating if there’s anything wrong. The rooms are always spotless and the beds are very comfortable. The gym is small but affective. The breakfast is grab and go but they have hot breakfast sandwiches and omelettes as well as other essentials. They are also cleaning the lobby regularly so you know it’s nice and clean. You also can’t beat the location. One night my team and I were up late in the lobby working and they brought us snacks and water which was so nice!

Teresa Di Napoli

2 months ago

Profoundly disappointed by this hotel. In the photos and description, it presents itself as an excellent hotel, and I had high expectations. In front of the elevators on the first floor, there's a sign that says "IHG Clean Promise," but I must say that I did not find this promise of cleanliness in the room they assigned me. The floors were dirty, neither cleaned nor washed, with stains, hair, and dirt everywhere. The sink was dirty with toothpaste and hair, and there were dead flies on the window sill, which I noticed the next morning when I opened the curtain to light the room. Even the phone near the bed was dirty. Not to mention the chaos that occurred the evening we arrived. Kids running through the hallways, shouting, and others playing tennis in the parking lot, which is unsafe both for guests arriving at the hotel and for the kids playing in the parking lot in front of the entrance. The experience was truly disappointing. Luckily, I stayed only one night, and I don't think there will be a second chance. I recommend checking the cleanliness of the rooms before assigning them to guests for the sake of future guests if you still want guests. I am attaching some photos to demonstrate the critical situation I found.

Ernie

2 weeks ago

Hard to find on a modern gps, but for a mid level hotel family like mine, this hit the spot. Clean, modern room. Somewhat minimal breakfast, but it scratched all the necessary itches. Push button coffeemaker was a nice touch that made a decent brew. Overall, this was a new and pleasant experience.

Darlene Robinson

5 months ago

Love this place. Close to everything. Comfortable beds, awesome water pressure, very professional staff!!! All that at a reasonable price!! The pool was closed, but I'm from the mountains and the coolest it was there was 97, so I didn't want to go swimming anyways. I appreciated also that restaurants were within walking distance too!!!

Gown Sheng Thao

a month ago

First room had hair and stains all over the sheets. Fire alarm kept beeping, phone was plugged in but did not work, and refrigerator wasn't working. On the second day of staying here, our door was opened without hardly any notice. The person knocked once and immediately open our door while we were in the room while we had the "do not disturb " sign hung on the doorknob.

Randy Mitchell

a month ago

Only issue I had was the bed felt kind of janky, but it wasn't the worst I've slept on either, place looked very clean and kept up, the guy behind the counter was very nice.

lyndsey griggs

5 months ago

Very very clean. Reasonable price. Friendly and helpful desk clerk. ***stayed again last 7/19/24 Friday night. Room was immaculately clean. One of the cleanest hotel rooms I've stayed in along 75. Bridget was so friendly. I called an hour away and she had our room ready. Best room for the value. Most other hotels have horrible reviews and cost too much to sleep a few hours driving south to north or north to south. The hotel is so reasonable and clean. Front desk was very helpful and friendly. Will stay again....

Adam Wappes

4 months ago

Had a very nice stay here. Clean rooms with TONS of space, spa like bathrooms and very courteous staff. Highly recommend if you are passing through or if you are visiting Chattanooga and want to stay away from the busy, it is a nice and quiet area and the restaurant out front has excellent food and service. They do have EV chargers which is a huge perk but the hotel management really needs to consider re-evaluating the pricing structure as it is outrageously expensive.

Namrata Patel

3 months ago

Spring hills by Marriott- This hotel is newly renovated and had nice spacious and clean rooms. On first day had many options for breakfast and everything was great quality. Next day they were out of some of the items like chocolate milk, cream cheese. In addition they had very bad sewage smell in the whole lobby and in the room whole night that day which made it not a pleasant experience. They moved us to new room but we shouldn’t be paying $140 per night for that night specially. They must offer some discounts for the inconvenience.

Wayne Rosenberg

3 months ago

The Hotel was great. Nice Clean Room, Excellent Breakfast, Friendly Front Desk. The only negative is that when I reserved the rooms I called the number on the Website and was unknowingly hooked up with a third party, and when I needed to cancel a fourth day was penalized with having to pay for all 4 days. I definitely prefer to deal directly with the Hotel, and not a third party booking service.

Jason Carter

2 weeks ago

Travel to Ringgold every year. Hotel location is great for where we visit family. Staff was fantastic and very helpful. The rooms for the age of the hotel were lacking tho. Lots of wear. Stains on hard surfaces. Mold in shower. Visible screws on door holding it together. Issues with getting door open and had management have to reprogram locking mech. I'm aware people don't treat property as they should anymore. Hotel is doing the best they can and we understand. We appreciated them and their staff and would stay again.

Barbara Price

3 months ago

Nice, clean, quiet. Friendly desk clerk. Packaged muffins, cakes, coffee, juice for grab & go breakfast. Will definitely overnight there again. Only thing... We were trailering a motorcycle and the parking lot does not circle the building so not a lot of room to maneuver a trailer but clerk okayed to take a couple extra spaces.

Erika Gorden

2 weeks ago

Floors were so sticky, place was stinky & website says free breakfast & it’s definitely NOT a breakfast. Only juice, coffee, & two flavors of muffins. Very disappointing ….

Jenn Lindeman

6 months ago

Had a great night here. The location is nice and quiet but also right off the highway. The room was big, clean and the bed was very comfy. We also had a great swim before heading to bed! Would definitly recommend.

Alexandria Hixenbaugh

3 months ago

I was hitchhiking thru the area with my dogs and wagon when I heard about the impending hurricane. I tried renting a room here but was told "you have too much stuff, we're not a flop house or a homeless shelter." I pointed out that people with cats have far more than I do and there was a hurricane on the way and the woman said "I don't care. " Cruel, heartless, and downright evil! Do not spend your money here.

Keri Green

4 months ago

The management sucks here breakfast sucks the guy running it thinks he is above everyone I stayed here for months loved the hotel but hate the staff running it. They wipe everything down with the same rag.

Toni Smith

8 months ago

Nice n clean rooms ,, the shower area is newly remodeled and looks fantastic... unfortunately when we stopped by for rates they were higher then what we seen on line ,, so we booked on line while in their lobby... I would think by 9 pm they should offer at least the same rates as advertised on line,,, a full room is better then an unpaid empty room !! The check in agent was very nice and funny,, we enjoyed seeing the " friends" he referred too !!

David Slovenski

8 months ago

Very friendly staff. The manager and lobby attendant were really nice and made me feel very welcome. The lobby had a nice recent renovation. It was clean and stylish. They also had a nice breakfast bar which i was not expecting. It was clean and organized, and there was plenty of space to dine. They expanded the lobby into a room next door and added a fitness room. I used it and had a nice little workout, even though i was not expecting to have that. People complain that there is a cemetery next door. I do not understand the problem. it's across the parking lot, but why would that be at all a problem? They are the quietest neighbors. Location is great, right off the highway, but not right next to the road so you do not have too much noise from brakes and cars and stuff. A couple hundred meters back from the main drag is nice. Gas stations and convenience stores and fast food right there. The room i stayed in was spotless. Very clean and well stocked. I have two little kids and we all felt great and clean and safe there. I would definitely stay again.

Linda D

10 months ago

Worse Quality Inn I've ever been to. The room was dirty (wrappers on the floor, no toilet paper, coffee spills on the bathroom sink). Coffee pot still had grounds from previous guests. Breakfast was microwave foods. Bed was clean and comfortable.