Neely Childrey

2 months ago

The room was not clean by no means! The floor was so dirty it was greasy! The carpet was yuck and shower yuck! The service was pretty good, and food choices were good! They are going through what looks like renovations, so I'm hoping it all improves. I normally stay at Hilton Hotels, and everything is perfect.

Donna Barnes

2 months ago

This is unlike any Hampton I have ever stayed. The staff was great, very pleasant, which is amazing considering the stressful work conditions. I would guess Management is terrible considering I personally witnessed 2 different families on different days return to front desk because someone was already in their room. Staff mentioned rooms are overbooked. The room was really really BAD! No hot water in sink, vanity worn-out, sink scratched up, bathroom light switch broken, shower door fell off, front door latch bent and unusable, rust on one of the lamps, room and hall smelled.

S J

2 months ago

Clean, nice rooms and excellent service (Dave is a very hard working young gentleman). A HUGE shout out to Jeremy who went above and beyond to repair the hot tub for us after our long trip through GA, especially Atlanta traffic. Thanks for a relaxing and restful stay.

Sharon Chase

2 months ago

We checked in on 9/14 and I woke up in the middle of the night covered with bed bug bites. I reported to the front desk who notified the GM Mike. I was assured that I would receive a refund in the amount of $132.68, which I confirmed with my credit card company. When I received my latest bill, I noticed that they had charged me back for the amount they had credited. While the front desk staff was extremely helpful and considerate, their GM LIED to me. We will NEVER stay at this location again, which is a shame since we are in the area frequently to visit family

Anne Miller

a month ago

I cannot say enough great things about this hotel. We stayed five days and enjoyed ever minute of it. Staff was great and made sure all of our needs were meet. Breakfast was good and the coffee was always hot and fresh. We had a handicap room that was large enough that my husband's wheelchair could be movered all over including the bathroom. We will definitely be staying here again

Jacob Clark

3 months ago

Time: Summer 2024. Situation: 1 overnight, 1 traveler on long road trip. Overall, an excellent overnight hotel and would stay here again. While on a long road trip, found this place between Chattanooga and Atlanta to overnight. Check in was super fast and the clerk was friendly. I found that most TRU hotels are identical, with a lots of seating in the lobby area and a pool table. The gym was small but clean and had the basics, nothing missing. The room was very clean, and I appreciate the better quality toiletries (shampoo, conditioner, body wash, hand soap, lotion), the kind that works and doesn’t burn your skin. On check out, the housekeeper checked my room right away, found my electric toothbrush, and the front desk called my cell while I was still in the parking lot. When traveling this highway, I typically stay in Dalton or Ringgold because they are 33% cheaper than hotels to the north toward Chattanooga or south toward Atlanta. I would definitely stay here again.

Taylor Spurgeon

2 months ago

Fair guest service. Price is way too high for the night stay. Room is very uncomfortable. Nothing cozy about the stay. Bed is way too soft (even for a petite person). Would recommend driving to another exit for a comfier stay. This feels like it was just thrown together at bare minimum. Editing to add - we discovered we didn’t have hot water in our room and considering we had a little one with us, we just moved rooms so at least a different one was provided but it was still a hassle you don’t expect to have.

Hanna Calvert

4 months ago

2nd stay here! We love Tru by Hilton. This is one of our favorite locations. The staff are always very hospitable and welcoming. The rooms are always very clean. The bathroom this time was a little questionable- there were a few hairs left in the shower and the sink had not been cleaned. I would give 5 stars if it wasn’t for the pillows and the bed. This stay was a little uncomfortable. The bed felt like it was a 20 year old mattress with springs poking out and the pillows might as well have been air. No support at all. Please update your mattresses and pillows.

Vernon Slaven

in the last week

Always have a good experience at Holiday Inn Express. And their window shades are amazing at keeping the light out of the room. All hotels should have these shades.

Robert Taylor

5 months ago

Easy check in with friendly staff. Room was clean, the property was well kept, and hotel felt safe and comfortable. In the morning the Breakfast area was well maintained with attentive staff and the coffee was good. Not much else to say, good value, a quite and clean room, good coffee in the morning. It was a good stay!

Angela Tanner

4 months ago

We booked a standard room with 2 queen beds. Our room had double beds. The floor felt slightly damp, which I guess explains the smell. The room stunk. The air conditioner was very loud and inefficient. The room was so poorly insulated that we were awaken all night by doors closing and people talking at a normal volume in the hallway. The room was dusty and had cobwebs. The trim was partially pulled off the wall on one side of the room. The breakfast was decent.

Richard Petty

5 months ago

Service was great! Got a broke down trucker in a room before it was ready. Very clean and close to the Peterbilt shop. Only complaint was the bathroom in 105. Towel rack is on the wall above the toilet. Opposite wall of the shower and no towel hook near the shower. Then any water that escapes the shower puddles right at the base of the toilet before it might slowly drain into the floor drain.

Teresa Di Napoli

a month ago

Profoundly disappointed by this hotel. In the photos and description, it presents itself as an excellent hotel, and I had high expectations. In front of the elevators on the first floor, there's a sign that says "IHG Clean Promise," but I must say that I did not find this promise of cleanliness in the room they assigned me. The floors were dirty, neither cleaned nor washed, with stains, hair, and dirt everywhere. The sink was dirty with toothpaste and hair, and there were dead flies on the window sill, which I noticed the next morning when I opened the curtain to light the room. Even the phone near the bed was dirty. Not to mention the chaos that occurred the evening we arrived. Kids running through the hallways, shouting, and others playing tennis in the parking lot, which is unsafe both for guests arriving at the hotel and for the kids playing in the parking lot in front of the entrance. The experience was truly disappointing. Luckily, I stayed only one night, and I don't think there will be a second chance. I recommend checking the cleanliness of the rooms before assigning them to guests for the sake of future guests if you still want guests. I am attaching some photos to demonstrate the critical situation I found.

ILIANA INGRAM

a week ago

This is a new and very clean hotel with great service. There are plenty of breakfast options. Beds are very pleasant and sheets very clean. It is about 220sqf with generous very clean bathroom and rather suffocating bedroom area. (300 square feet is considered the average size for a standard hotel room, with a king-sized bed taking up most of the space within that area. ) Every inch was well used and one does not miss much. Iron, iron board, hairdryer, place to hang ones coat, end tables with 3 types of outlets for different devises one may have - they have them all. But the fill is that you are in RI not in Texas. One person of the hotel staff went to doublecheck the room while we unloaded the luggage. Such attention to the guests really impressed me. The hotel is very close to the interstate and yet quiet. There are plenty of restaurants and stores close by to meat your needs.

Timothy C Freund

a month ago

When you're looking for this place you have to pay attention to the roads to get there. Newer building, so has all the glam that comes with a newer build. Friendly helpful staff. Continental breakfast of sorts. My room didn't have a microwave in it but did have the mini fridge. I was hoping for the microwave cause I was going to make packaged soup. I probably could have gone down to the lobby and used their microwave. But once I'm in the room, I'm in for the night.

Jeff Jones

2 weeks ago

So far, the reservations office didn't get my reservation correct, and the girl at the front desk is not a person for customer service. Have 95 with me and asked for a 1st level and a dog. 100.00. Well got here and was sent to 4th floor. We had just got in room and front desk just about demand me to come back down and sign wavier and berated me for not telling about a pet. When reservation was made, that was all disclosed. So I was pissed by now, and then she had the gall to tell me that i didn't ask when I checked in about 1st and that she was not available? But she came up with a room. Now you have to sign in to their WIFI and connect and get QR code, and it doesn't work. Yet again, the girl at front has no clue. So at least we have regular tv. Why not just have the TV hooked up to internet all ready. We are so glad we didn't sign up for their club. Rooms are nice. No coffee or microwave in any of the rooms. Must walk to the front to get that amenity Unfortunately I called your crew to talk to them about the BS the front desk was getting. The girl and I were at the front desk then called to talk about the issues the phone rang in the managers office and the girl ran back there to tell him it was second he hung on me so I called again and surprisingly no answer. The owners group should train people better about billing cycles and tax percentages. Some are not idiots. All you wanted was for us to sign up for a reward program. Thank goodness we didn't..will not stay again or ever. Also room 129 is right against the interstate and is so noisy no one slept and not even a 94 yo women that can hardly hear but could feel the vibrations from the big trucks.

lyndsey griggs

4 months ago

Very very clean. Reasonable price. Friendly and helpful desk clerk. ***stayed again last 7/19/24 Friday night. Room was immaculately clean. One of the cleanest hotel rooms I've stayed in along 75. Bridget was so friendly. I called an hour away and she had our room ready. Best room for the value. Most other hotels have horrible reviews and cost too much to sleep a few hours driving south to north or north to south. The hotel is so reasonable and clean. Front desk was very helpful and friendly. Will stay again....

Carissa Wilson

a month ago

Only thing I say is if ur dependent on wifi on a laptop or gaming system ask for a room close to the lobby. But the 3 women who work here are amazing and helpful. Rooms are clean. super nice for a super 8. See what I did there?

Darlene Robinson

4 months ago

Love this place. Close to everything. Comfortable beds, awesome water pressure, very professional staff!!! All that at a reasonable price!! The pool was closed, but I'm from the mountains and the coolest it was there was 97, so I didn't want to go swimming anyways. I appreciated also that restaurants were within walking distance too!!!

Gown Sheng Thao

2 weeks ago

First room had hair and stains all over the sheets. Fire alarm kept beeping, phone was plugged in but did not work, and refrigerator wasn't working. On the second day of staying here, our door was opened without hardly any notice. The person knocked once and immediately open our door while we were in the room while we had the "do not disturb " sign hung on the doorknob.

Adam Wappes

3 months ago

Had a very nice stay here. Clean rooms with TONS of space, spa like bathrooms and very courteous staff. Highly recommend if you are passing through or if you are visiting Chattanooga and want to stay away from the busy, it is a nice and quiet area and the restaurant out front has excellent food and service. They do have EV chargers which is a huge perk but the hotel management really needs to consider re-evaluating the pricing structure as it is outrageously expensive.

Wayne Rosenberg

2 months ago

The Hotel was great. Nice Clean Room, Excellent Breakfast, Friendly Front Desk. The only negative is that when I reserved the rooms I called the number on the Website and was unknowingly hooked up with a third party, and when I needed to cancel a fourth day was penalized with having to pay for all 4 days. I definitely prefer to deal directly with the Hotel, and not a third party booking service.

Namrata Patel

2 months ago

Spring hills by Marriott- This hotel is newly renovated and had nice spacious and clean rooms. On first day had many options for breakfast and everything was great quality. Next day they were out of some of the items like chocolate milk, cream cheese. In addition they had very bad sewage smell in the whole lobby and in the room whole night that day which made it not a pleasant experience. They moved us to new room but we shouldn’t be paying $140 per night for that night specially. They must offer some discounts for the inconvenience.

KW User

6 months ago

Very nice and clean hotel. Without researching, I would assume it is very new. Our room was very clean and well appointed. The TV had no reception but our check in was late. I reported it in the morning, so I cannot comment on maintenance. Evening staff and morning breakfast attendant were extremely friendly and helpful. Morning help was not as much so when reporting the tv, but certainly not unfriendly. Would definitely stay again. Clean, comfy beds and good breakfast.

Barbara Price

a month ago

Nice, clean, quiet. Friendly desk clerk. Packaged muffins, cakes, coffee, juice for grab & go breakfast. Will definitely overnight there again. Only thing... We were trailering a motorcycle and the parking lot does not circle the building so not a lot of room to maneuver a trailer but clerk okayed to take a couple extra spaces.

Jenn Lindeman

5 months ago

Had a great night here. The location is nice and quiet but also right off the highway. The room was big, clean and the bed was very comfy. We also had a great swim before heading to bed! Would definitly recommend.

Alexandria Hixenbaugh

2 months ago

I was hitchhiking thru the area with my dogs and wagon when I heard about the impending hurricane. I tried renting a room here but was told "you have too much stuff, we're not a flop house or a homeless shelter." I pointed out that people with cats have far more than I do and there was a hurricane on the way and the woman said "I don't care. " Cruel, heartless, and downright evil! Do not spend your money here.

Amy Sullins

7 months ago

The lady at the front desk answered a personal phone call while we were waiting for her to check us in. She was very friendly tho. The whole place smells like garlic (?) It's not as strong in the room, thank goodness! The room was huge, and the bed and pillows were comfy. The shower was hot and spacious! Air worked great and quick. The front parking is a little small. The elevator was quick. Outside noise was a problem and bedtime. People just don't have respect to keep quiet when they come and go. Close to restaurants, gas, and the interstate! DEFINITELY would stay here again!

Toni Smith

7 months ago

Nice n clean rooms ,, the shower area is newly remodeled and looks fantastic... unfortunately when we stopped by for rates they were higher then what we seen on line ,, so we booked on line while in their lobby... I would think by 9 pm they should offer at least the same rates as advertised on line,,, a full room is better then an unpaid empty room !! The check in agent was very nice and funny,, we enjoyed seeing the " friends" he referred too !!

David Slovenski

7 months ago

Very friendly staff. The manager and lobby attendant were really nice and made me feel very welcome. The lobby had a nice recent renovation. It was clean and stylish. They also had a nice breakfast bar which i was not expecting. It was clean and organized, and there was plenty of space to dine. They expanded the lobby into a room next door and added a fitness room. I used it and had a nice little workout, even though i was not expecting to have that. People complain that there is a cemetery next door. I do not understand the problem. it's across the parking lot, but why would that be at all a problem? They are the quietest neighbors. Location is great, right off the highway, but not right next to the road so you do not have too much noise from brakes and cars and stuff. A couple hundred meters back from the main drag is nice. Gas stations and convenience stores and fast food right there. The room i stayed in was spotless. Very clean and well stocked. I have two little kids and we all felt great and clean and safe there. I would definitely stay again.

Keri Green

3 months ago

The management sucks here breakfast sucks the guy running it thinks he is above everyone I stayed here for months loved the hotel but hate the staff running it. They wipe everything down with the same rag.

Linda D

9 months ago

Worse Quality Inn I've ever been to. The room was dirty (wrappers on the floor, no toilet paper, coffee spills on the bathroom sink). Coffee pot still had grounds from previous guests. Breakfast was microwave foods. Bed was clean and comfortable.